Shipping policy

At Zenvy, we strive to provide a smooth and reliable shipping experience for all our customers. Please review our shipping policy below for complete details.

**Order Processing Time**
All orders are processed within 1–2 business days after successful payment confirmation. Orders are not processed or shipped on weekends or public holidays.

**Estimated Delivery Time**

* Within Saudi Arabia: 4–9 business days
* International Orders: 7–14 business days

Please note that delivery times are estimates and may vary depending on your location and external factors.

**Shipping Charges**
Shipping fees are calculated at checkout based on your location and selected shipping method. From time to time, Zenvy may offer free shipping promotions on selected items or orders.

**Order Tracking**
Once your order has been shipped, a confirmation email or SMS will be sent with your tracking number. You can track your order anytime using the provided tracking details.

**Shipping Delays**
While we aim to deliver orders within the estimated timeframe, delays may occur due to customs clearance, courier issues, weather conditions, or high demand periods. Zenvy is not liable for such delays.

**Incorrect or Incomplete Address**
Customers are responsible for providing accurate shipping information. Zenvy will not be responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

**Lost, Stolen, or Damaged Packages**
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery confirmation. We will work with the courier service to resolve the issue and provide a suitable solution.

**Contact Information**
For any shipping-related inquiries, please contact our support team. We are always here to help.

Thank you for choosing Zenvy — your trusted destination for smart shopping.